Compliance Manager

About the Company
Our client, a well-established business with over 20 staff members, is looking to appoint a Compliance Manager. Our client provides training in all states and territories of Australia, and High-Risk Work Licensing in Victoria and Queensland. This is a key role in the organisation and one that requires the successful candidate to be hands-on. Our client understands the need for a training provider to provide great customer service, competitive rates and most importantly, quality training. 

Description of Role
The Compliance Manager (CM) is responsible for overseeing the quality of the Registered Training Organisation’s (RTO’s) operations. This is a hands-on role, the Compliance Manager confers with RTO staff, the CEO and at times the Board of Directors and industry experts to ensure that the Industry and Training Package requirements are met; to ensure that student support services are appropriately implemented and improved and to ensure that the requirements of the Standards of the National Regulator are satisfied.

Key Responsibilities and Duties:

• Ensures records are protected and maintained as described in the RTO’s procedures.
• Continuous improvement processes are planned, implemented, monitored and reviewed as described in the RTO’s procedures.
• Assessment validation activities are planned annually, and improvements arising from this activity are planned, implemented, monitored and reviewed.
• Engagement, induction, professional development and annual performance review of staff are managed effectively.
• Procedural manuals are reviewed annually and updated regularly.
• Internal audits are conducted at least annually or as required, and that findings are acted upon.
• Ensure that all trainers and assessors have the appropriate qualifications and experience required before delivering any courses listed under the scope of registration.
• Ensure that the company and its employees are, at all times, delivering training and assessing to the correct unit of competency and National Assessment instruments.
• Update all staff on regulatory changes and ensure the procedures and policies are updated to match.
• An external auditor is engaged as required to review the RTO’s operations.
• Student records are maintained as per National Regulators requirements.
• Reporting is completed as required by the National Regulator, including the reporting of Quality Indicator data.
• Oversee notifications of assessment and ensure notifications are compliant to the RTO conditions.
• Marketing is accurate and ethical, and students are provided with the services outlined in the student agreement.
• Complaints and appeals are managed according to the RTO’s documented procedures.
• Responsible for conducting audits on trainers records. 
• Annually review newsletters from licensing-related bodies and from the National Regulator and other bodies as they become available, and update regulations into processes, procedures and course information as necessary.

To succeed in this position, you will have:

• Experience as a Compliance Manager in the Vocational, Education and Training (VET) environment (minimum 1 year);
• TAE40116 - Certificate IV in Training and Assessment;
• Knowledge of the VET sector and understanding of funding and compliance;
• Knowledge of Standards for RTOs 2015 and AQF;
• Proven ability to meet ASQA 2015 Standards and regulatory requirements relevant to RTOs;
• Working knowledge of State funding;
• Account Management experience;
• Ability to negotiate and manage change to meet regulatory requirements;
• Excellent written and verbal communication skills;
• Ability to balance both compliance and business needs;
• Ability to work with all areas of the business to ensure compliance requirements.