The Company Our client is a recognised and awarded Registered Training Organisation (RTO). They pride themselves using specialised teaching methods, with a strong focus on learning through real circumstances and experiences. They don’t rely on the traditional classroom; rather they create it within our clients (employers or industry) workplaces through tailored education; or by providing the “hands-on” skills for job seekers where they can be prepared for the real work environment.
The Role The Student Services Coordinator is responsible for the efficient operation the Student Management and Administration function whilst driving local delivery ‘in-house’.
Be transparent to the General Manager regarding all governance, business risk, regulatory and compliance matters
Provide accurate, timely and relevant reporting on planned and contingency basis
Contribute to the development and implementation of the business objectives for the business unit and the wider Education and Training group
Coordination & Management of the Office and Admin team (currently 3-4 Administration staff)
Coordination & Management of Training Programs
Income checks, claims and management of Smart and Skilled funding - TPPQ/EFQ/TPFQ/EAT
Engage with referral agencies to optimise take of “onsite” training programs
Coordination & Management of Jobseeker/DES courses held at Blacktown
Continuous quality improvement process for all services and programs, focusing on simplifying systems, process improvement and effective use of technology that result in cost-effective and sustainable service delivery.
Use performance management tools, and organisational training resources to improve individual competencies and performance
Develop the abilities of others to perform and contribute by providing mentoring, leadership, coaching and opportunities
Ensure the business meets and delivers all required documentation to meet the Claims requirements of its customers in accordance with our Service Standard
Contribute to the attraction, selection and on-boarding of staff
Maintain open and professional communication with all stakeholders
Minimum of 2 years’ experience in an RTO environment
Minimum 5 years in an Office Manager or equivalent role
Certificate IV Training and Assessment
Knowledge of Smart and Skilled funding and other Government funding
Student Management System experience essential; WiseNET or aXcelerate
Commitment to performance and quality
Attention to detail and administration skills
Ability to work under pressure
Well-developed interpersonal verbal and written communication
Effective planning, time management and organisational skills
Ability to work on own initiative and independently
Analytical and problem-solving skills
RTO Standards 2015
WHS, HR & relevant legislative requirements - WHS, privacy, disability & other discrimination, Social Security Act
Intermediate knowledge of PC based applications e.g. Microsoft Office, database applications.
Ability to understand and work within complaints and conflict resolution procedures.
What do they offer
The chance to be an integral part of an industry-leading training business
Support and mentoring from an experienced leadership team to help you meet your targets and grow personally
The opportunity to engage and build your team of “A” players
A culture that rewards innovative thinking and a bias towards execution.
If you are interested in this great opportunity, please click the 'Apply for this job' button. We will be in touch for a confidential discussion. Please note: only shortlisted candidates will be contacted.
Edutemps is an Educational Support Agency providing business solutions across staffing, compliance, learning design and professional development for education organisations.