This policy outlines how we collect and manage personal information in accordance with the Privacy Act 1988 (as amended) and Australian Privacy Principles (APP).
We only collect information that is reasonably necessary for the proper performance of our activities and functions.
‘Personal Information’ is information such as contact details, work experience, test results, references (opinions about your work performance), incidents at the workplace and other information obtained or received in connection with your possible and actual work placements.
‘Sensitive information’ is a special category of personal information under the Australian Act. It is information or opinion about you, including membership of a professional or trade association of a trade union; criminal record; health information, racial or ethnic origin, political opinions, membership of a political association, religious beliefs or associations, philosophical beliefs or sexual preferences or practices. As outlined in the Australian Act, sensitive information can, in most cases, only be disclosed with your consent.
‘We, ‘Us, ‘Our’ means Edutemps Pty Ltd and affiliated entities.
‘Candidate’ means anyone that Edutemps Pty Ltd present to clients for work including independent contractors, on-hire and permanent job seekers.
When we collect your personal information:
Personal information that we collect and hold information that is reasonably necessary for the proper performance of our functions and activities and is likely to differ, depending on whether you are:
The type of information that we typically collect and hold about Candidates is information that is necessary to assess amenability to work offers and work availability; suitability for placements; or to manage the performance in work obtained through us and includes:
The type of information that we typically collect and hold about Clients is information that is necessary to help us manage the presentation and delivery of our services and includes:
The type of information that we typically collect and hold about Referees is information that is necessary to help make determinations about the suitability of one of our Candidates for particular jobs or particular types of work and includes:
The type of information that we typically collect and hold about Suppliers is information that is necessary to help us manage the related activities and services with the relationship accordingly:
The purposes for which we collect, hold, use and disclose your personal information are likely to differ depending on whether you are:
The following sections are also relevant to our use and disclosure of your personal information:
Information that we collect, hold, use and disclose about Candidates is typically used for:
Personal information that we collect, hold, use and disclose about Clients is typically used for:
Personal information that we collect, hold, use and disclose about Referees is typically used for:
Edutemps may use or disclose your personal information in order to inform you of news, industry updates, events, promotions, products and services that may be of interest to you. In the event you do not wish to receive such communications, you can opt-out by contacting Edutemps via the contact details set out below or through any opt-out mechanism contained in a marketing communication to you.
The means by which we will generally collect your personal information are likely to differ depending on whether you are:
We sometimes collect information from third parties and publicly available sources including newspapers, journals, directories, the Internet and social media sites when it is necessary for a specific purpose such as checking information that you have given us or where you have consented or would reasonably expect us to collect your personal information in this way. When we collect personal information about you from publicly available sources for inclusion in our records we will manage the information in accordance with the APPs and this policy.
Sometimes the technology that is used to support communications between us will provide personal information to us – see the section in this policy on Electronic Transactions.
Personal information will be collected from you directly when you fill out and submit one of our application forms (online or hard copy) or any other information in connection with your application to us for work.
Personal information is also collected when:
All information that you provide is voluntary, however, please note that should you choose not to provide the information that we seek we may be limited in our ability to:
Personal information about you may be collected:
Personal information about you may be collected when you provide it to us:
Sometimes, we collect personal information that individuals choose to give us via online forms or by email, for example when individuals:
It is important that you understand that there are risks associated with use of the Internet and you should take all appropriate steps to protect your personal information. It might help you to look at the OAIC’s resource on Internet Communications and other Technologies.
You can contact us by land line telephone or post if you have concerns about making contact via the Internet.
Personal information is held in our Information Record System until it is no longer needed for any purpose for which it may be used or disclosed at which time it will be de-identified or destroyed provided that it is lawful for us to do so.
We take a range of measures to protect your personal information from:
The personal information that we hold is stored by means of hard copy files and electronic files and may be on cloud based servers or servers of third parties.
Safeguarding the privacy of your information is important to us. Personal information is held and stored in a combination of, secured offices with paper-based files and secure computer storage facilities (some of which are cloud based) including:
We may disclose your personal information for any of the purposes for which it is primarily held or for a lawful related purpose.
We may disclose your personal information where we are under a legal duty to do so.
Disclosure will usually be:
We outsource a number of services to Contracted Service Suppliers (CSPs) from time to time. Our CSPs may see some of your personal information. Typically our CSPs would include:
We take reasonable steps to ensure that terms of service with our CSPs recognise that we are bound by obligations to protect the privacy of your personal information and that they will not do anything that would cause us to breach those obligations.
Some of your personal information may be accessible or disclosed to overseas third party suppliers in order to provide its services, such as software systems maintenance and administration facilitators.
Subject to some exceptions set out in privacy law, you can gain access to your personal information that we hold.
Important exceptions include:
We will endeavour to respond to your request within 30 days of receipt of your request.
In the event that we are refuse access, correction or deletion of any information, we will notify you with reasons for the refusal.
If you wish to obtain access to your personal information please contact our Privacy Officer on the details set out below and provide the following information:
A reasonable administration fee may be charged in accordance with your request to access your personal information.
If you find that personal information that we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, you can ask us to correct it by contacting us on the details set out below.
We will take such steps as are reasonable in the circumstances to correct that information to ensure that, having regard to the purpose for which it is held, the information is accurate, up to date, complete, relevant and not misleading.
If we have disclosed personal information about you that is inaccurate, out of date, incomplete, irrelevant or misleading, you can ask us to notify the third parties to whom we made the disclosure and we will take such steps (if any) as are reasonable in the circumstances to give that notification unless it is impracticable or unlawful to do so.
For any correction requests, please provide the relevant information or documentation such as Certified copies of any documents containing information for correction e.g. qualifications, name change etc.
You have the option of not identifying yourself or using a pseudonym when dealing with us in relation to a particular matter. This does not apply when:
However, in some cases if you do not provide us with your personal information when requested, we may not be able to respond to your request or provide you with the goods, services or information that you are seeking.
You have a right to complain about our handling of your personal information if you believe that we have interfered with your privacy.
If you are making a complaint about our handling of your personal information, it should first be made to us in writing.
You can make complaints about our handling of your personal information to our Privacy Officer, whose contact details are [email protected], 1300 880 720 or Suite 12, 41 Rawson St, Epping NSW 2121.
When we receive your complaint:
If the complaint cannot be resolved by means that we propose in our response, we will suggest that you refer your complaint to any recognised external dispute resolution scheme to which we belong (RCSA) or to the Office of the Australian Information Commissioner.